Stonehills Hairdressing
27 Stonehills
Welwyn Garden City
Hertfordshire AL8 6NA
Appointments may be made in salon, by telephone, or via our online booking system.
We recommend pre-booking to secure your preferred stylist and service. Walk-in appointments are subject to availability.
Please ensure your contact details are correct. Appointment reminders are sent by email as a courtesy.
Appointments for colour or chemical services must comply with our Skin Test Policy.
Where an appointment has been booked incorrectly, Stonehills Hair reserves the right to amend the booking to reflect the guest attending and the service provided. Applicable pricing and policies will apply.
Your appointment time is reserved exclusively for you.
We require a minimum of 48 hours’ notice for cancellations or amendments. Where at least 48 hours’ notice is given, no charge will apply.
Cancellations made with less than 48 hours’ notice, or missed appointments, will incur a charge of up to 50% of the scheduled service cost.
If you need to amend your appointment (including changing the date, time, service, or stylist), we require a minimum of 48 hours’ notice.
Changes made with less than 48 hours’ notice may incur a charge in line with our Cancellation Policy.
We reserve the right to adjust appointment durations if additional time is required for your service. Where a stylist becomes unavailable due to illness or unforeseen circumstances, we will contact you as soon as possible to offer an alternative stylist or reschedule your appointment.
Please arrive on time for your appointment. If you are running late, contact the salon as soon as possible.
Late arrival may result in your service being shortened or rescheduled.
If you fail to attend without notice and more than 15 minutes have passed, this will be recorded as a ‘No Show’. After three recorded no shows, we reserve the right to request full pre-payment for future bookings.
Prices displayed are a guide and may vary depending on hair length, thickness, time required, and technical complexity.
Final pricing will be confirmed during consultation.
Gift vouchers can be redeemed against products and services, and are valid for 12 months from the date of issue. They are non-transferable and cannot be exchanged for cash.
Stonehills Hair operates a discretionary loyalty points scheme.
Points are awarded on qualifying purchases based on the post-tax amount paid and are calculated at a rate of 0.1 points per £1 spent on services and eligible transactions.
1 loyalty point is equal to £0.10.
Points are added once full payment has been received. Where a refund is processed, any associated loyalty points will be deducted from the client’s account.
Additional points may be awarded for selected actions including first visits, online bookings, online sign-ups, providing feedback and referring new guests.
Points expire 365 days from the date they are earned.
Redemption Terms:
A minimum of 20 points is required to redeem.
Points must be redeemed in increments of 10.
A maximum of 30% of any single invoice total may be paid using loyalty points.
Points may be redeemed against services and retail products only.
Points cannot be redeemed against gift cards, memberships, packages or in conjunction with certain promotional discounts.
Loyalty points have no cash value, are non-transferable and Stonehills Hair reserves the right to amend or withdraw the loyalty programme at any time without prior notice.
A skin test is required:
If you are receiving a colour service at Stonehills for the first time.
If you have not had a colour service with us within the last 3 months.
If there has been a change in colour brand, formulation, or relevant medical/lifestyle changes.
Skin tests must be carried out at least 48 hours prior to your appointment.
Failure to adhere to this policy may result in your appointment being amended or cancelled. Waivers or disclaimers cannot replace a skin test.
Clients under the age of 16 must be accompanied by a parent or legal guardian.
Colour and chemical services for minors require parental consent and may not be deemed suitable in all circumstances. Stonehills Hair reserves the right to refuse, modify or postpone services based on professional judgement, hair condition, or safety considerations.
Children’s haircut appointments (for clients aged 11 and under) are available at a reduced price Monday to Wednesday. Children are very welcome outside of these days, however appointments will be charged at the applicable standard haircut price.
Children’s haircut appointments are booked through our Front of House team, as they are not currently available for online booking and must be booked under the child’s own client record to ensure the appropriate service, forms and pricing are applied.
Stonehills Hair reserves the right to refuse, discontinue, or amend any service where we believe it is not in the best interest of the client, the condition of the hair, the safety of the client or staff, or where inappropriate behaviour occurs.
We reserve the right to refuse service to clients who are abusive, aggressive, under the influence of alcohol or drugs, or who fail to comply with salon policies.
Chemical services may alter the condition of the hair. While every precaution is taken to protect the integrity of your hair, we cannot guarantee hair condition outside the salon unless professional aftercare advice and recommended products are followed.
Protective gowns and towels are provided during services. However, we recommend avoiding delicate, high-necked, hooded, or valuable garments when attending colour or chemical appointments.
While every precaution is taken, Stonehills Hair cannot accept responsibility for accidental colour transfer, staining, or damage to clothing during services unless caused by proven negligence.
Clients are responsible for their personal belongings while in the salon.
While reasonable care is taken, Stonehills Hair cannot accept liability for loss or damage to personal items brought into the salon unless caused by proven negligence.
Well-behaved children are welcome when accompanied by an adult. For safety reasons, children must remain supervised at all times.
Mobile phones and electronic devices may be used discreetly, provided they do not disturb other clients.
CCTV operates within the salon for the safety and security of clients and staff.
Recordings are stored securely and processed in accordance with UK GDPR and the Data Protection Act 2018.
We are committed to protecting your personal data.
Your information is collected for the purposes of managing appointments, processing payments, maintaining service history, and where consent has been given, sending marketing communications.
Your data may be processed through secure third-party systems used to operate our business (including booking and marketing platforms). We ensure that all data processing is carried out in accordance with UK GDPR and the Data Protection Act 2018.
You have the right to access, amend, or request deletion of your personal data at any time. For full details, please refer to our Privacy Policy.
If you are unhappy with any aspect of your service, please inform a member of the team during your visit or contact us as soon as possible afterwards.
We aim to review and resolve complaints within 8 weeks. Where appropriate, corrective work may be offered.
Our priority is for you to be completely satisfied with the service you receive from us. We run a professional business, so we aim for the highest standards in everything we do. We take all complaints seriously, so we have a complaints policy and process we follow to make sure things are put right when needed and we learn from your feedback.
Promotional codes / coupon codes exclude sale items, salon services, gift vouchers and Viviscal Professional Tablets. Promotional codes can be used on selected full-price items (at the time of promotion) and must be entered at checkout. Codes cannot be applied retrospectively or used in conjunction with other discount codes, sale items or multi-buy offers unless otherwise stated.
Our sign-up 10% off offer requires a minimum spend of £30. Minimum spend requirements for other promotional offers may vary. Please refer to the individual promotion for full terms and conditions.
