Respecting your privacy and being transparent with regard to how we use your data is very important to us. This privacy policy sets out how Stonehills Hairdressing uses and protects any data that you give us and has been updated to reflect changes coming into effect under the GDPR and new Data Protection Act 2018.
Stonehills Hairdressing is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website or visiting the salon, you can be assured that it will only be used in accordance with this privacy statement.
Stonehills Hairdressing may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
You may give us personal information by contacting us, purchasing a service, connecting to our wifi or by signing up to our email list. We may collect the following information:
We operate CCTV across the premises for the safety and security of our clients and staff as well as a deterrent for the purpose of criminal activity.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
As a Legitimate Interest, we periodically send promotional emails about new products, special offers or other information which we think you may find interesting or relevant using the email address which you have provided. You may opt out of receiving marketing emails at any time by clicking the ‘unsubscribe’ link at the bottom of any Stonehills Hairdressing email.
As a matter of course, we will delete your identifiable information if you have not undertaken business with us after 5 years.
Hair services
We request the minimum level of personally identifying information to run our business effectively. This is data you provide us directly; for example, your name and contact details. We will never obtain information about you indirectly from sources outside our business. We store notes with respect to services we undertake to ensure we maintain and exceed our level of service; for example, your preferred hair style, colour formula codes, how you like your coffee and who your preferred members of staff are.
We consider you to have provided consent for us to store personally identifying information and information about your services based on your receiving services from us.
Depending on the particular service(s) we are providing, we may be required to ask questions related to your medical history. We will obtain your consent prior to storing information related to your medical history. Examples of medical data may include allergies, pregnancy or an injury that may impact our service.
Appointment confirmations and reminders
As a standard business procedure, we will contact you via SMS or phone to confirm appointments booked and remind you of upcoming appointments. We consider your having made the appointment as consent to undertake this activity, but you may opt-out at any time by contacting the salon on 01707 390390 or emailing your request to [email protected].
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Individual’s Personal Data Rights
We fully respect your rights to request that we:
If you wish to raise a Data Subject Request or contact us about any another matter, please contact us at [email protected].
When we receive a request, we will try to verify your identity and the request, before responding to you within 28 days.
Please let us know if you are not happy about how we are handling your data. We will do out best to resolve the matter, but if you have further concerns it is your right to make a complaint with a Supervisory Authority. For the purpose of the United Kingdom, this is the Information Commissioner’s Office (ICO).
Access to your information and correction
You have the right to request a copy of the personal information that we hold about you. This will normally be free, unless we consider the request to be unfounded or excessive, in which case we may charge a fee to cover our administration costs.
If you would like a copy of some or all of your personal information, please contact Monica Paraliki, the Data Protection Officer, by emailing [email protected].
We want to make sure that your personal information is accurate and up-to-date. You may ask us to correct or remove information you think is inaccurate.
You have the right to ask us to object to our use of your personal information, or to ask us to delete, remove or stop using your personal information if there is no need for us to keep it.
Cookies
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.
Other Websites
Our website includes links to other websites. This privacy notice only applies to this website so when you link to other websites you should read their own privacy notices.
Changes to our Privacy Policy
Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.
Your Consent
By using our site, you consent to our privacy policy.
How to contact us
Please contact us if you have any questions about our privacy notice or information we hold about you:
You also have the right to complain to the Information Commissioner’s Office. Find out on their website how to report a concern: www.ico.org.uk/concerns/handling
