Everything you need to know before your visit. From booking your appointment and consultations to hair colour, treatments, products and shopping online, you’ll find the answers here.
Yes. We recommend booking in advance to secure your preferred stylist and appointment time. You can book online, through the Stonehills app or by calling our Front of House team, who’ll be happy to help you choose the right service and stylist.
Don’t worry if you’re unsure. Whether you’re considering a colour change, hair extensions, a smoothing treatment or simply aren’t sure what your hair needs, we’re here to help.
If you’d like professional advice before booking, we recommend arranging a consultation. We’ll discuss your hair goals, assess your hair and recommend the most suitable service before you commit to an appointment.
Yes. We offer consultations for many of our services, including colour, balayage, colour correction, hair extensions, hair loss solutions and bridal hair.
Consultations are £10, which is fully redeemable against your booked service. During your appointment, we’ll discuss your hair goals, assess your hair, answer any questions and recommend the most suitable approach.
Where appropriate, we’ll also provide a personalised quote, explain the process and discuss maintenance, so you know exactly what to expect before booking.
Our consultations are dedicated one-to-one appointments with an experienced stylist, giving us the time to properly assess your hair, discuss your goals and create a personalised plan tailored to you.
The £10 consultation fee is fully redeemable against your booked service, making it a valuable first step towards achieving your desired result.
If you’re new to Stonehills, haven’t had a colour appointment with us in the last three months, or there have been changes to your medical history, you’ll need a skin test at least 48 hours before your appointment.
This is an essential safety requirement and helps ensure your colour service can be carried out safely.
Not at all. We call it Freedom to Roam.
Many of our guests build a great relationship with one stylist, but you’re never tied to seeing the same person. Whether you’re looking for an earlier appointment, a different specialism or simply fancy a change, you’re welcome to explore our talented team.
Every member of the Stonehills team shares the same commitment to exceptional service, ongoing education and beautiful results, so you can feel confident booking with any of our stylists.
Absolutely. Every member of our team has their own experience, personality and specialist skills, from colour transformations and balayage to precision cutting, extensions, men’s hair, bridal styling and hair loss solutions.
If you’re unsure who would be the best fit, our Front of House team will be happy to recommend the right stylist based on your hair goals.
If you think you’re going to be late, please let us know as soon as possible.
We’ll always do our best to accommodate you, but depending on how late you arrive and the appointments that follow, we may need to shorten or reschedule your appointment to avoid impacting other guests.
We kindly ask for at least 48 hours’ notice if you need to cancel or rearrange your appointment. Appointments cancelled with less than 48 hours’ notice, or missed appointments, may incur a cancellation charge in line with our salon policy.
Yes. We welcome children at Stonehills and offer discounted children’s haircuts (up to 11 years old) on Mondays, Tuesdays and Wednesdays.
Children’s haircuts are not currently available to book online, so we kindly ask that you call the salon and our team will be happy to arrange an appointment for you.
From the age of 12, appointments are charged at our standard adult pricing.
Children’s appointments are currently available by telephone only. This allows our team to ensure the correct service and appointment time is booked for your child.
Please let us know when booking if you have any allergies, sensitivities, medical conditions or concerns that may affect your appointment or the services we provide.
You’ll also be asked to complete a service consultation form before your appointment, where you can share any relevant information with your stylist. This helps us tailor our recommendations and ensure your visit is both comfortable and suitable for your individual needs.
If you’re ever unsure whether something is relevant, we’d always encourage you to mention it – we’re here to help.
A skin test is required at least 48 hours before any colour appointment if you’re new to Stonehills or if it’s been more than three months since your last colour service. This is an important safety requirement and cannot be waived.
If you’re unsure which colour service is right for you, don’t worry. Our team will be happy to guide you. We also recommend booking a consultation, where we’ll discuss your hair goals, assess your hair and recommend the most suitable service.
Absolutely. Inspiration photos are a great way to help us understand the look you’d like to achieve. Your stylist will discuss what’s possible based on your hair type, condition and previous colour history.
Our priority is maintaining the health of your hair. We use professional products, tailor every colour service to your individual hair and can recommend strengthening treatments and homecare to help keep your hair looking and feeling its best.
If you’re new to Stonehills, haven’t had a colour appointment with us in the last three months, or there have been changes to your medical history, you’ll need a skin test at least 48 hours before your appointment.
This is an essential safety requirement and helps ensure your colour service can be carried out safely.
This depends on the service you’ve chosen and your desired look. During your appointment, your stylist will recommend a maintenance plan and suitable homecare products to help keep your colour looking its best between visits.
Hair colour is tailored to every guest, so we can only provide an estimated price before seeing your hair. The final cost depends on factors such as your hair’s length, thickness, condition, colour history and the work required to achieve your desired result. During your consultation, your stylist will assess your hair, discuss your goals and provide a personalised estimate before any colour service begins.
We recommend wearing comfortable clothing that you don’t mind getting the occasional colour mark on. Although we take every precaution to protect your clothing with gowns and towels, hair colour and chemical services can occasionally result in accidental staining. For this reason, we advise against wearing delicate, high-value or sentimental clothing, as we cannot accept responsibility for any damage or staining to personal items during your appointment.
Clients under the age of 16 must be accompanied by a parent or legal guardian. Colour and other chemical services for minors require parental consent and may not be suitable in every case, as your stylist will always prioritise the health and safety of your hair and scalp.
Your stylist will always assess the condition of your hair before beginning any chemical service. If we believe a treatment could compromise the health of your hair or won’t achieve the result you’re expecting, we’ll discuss the options with you and may recommend modifying, postponing or declining the service in your best interests.
Yes. Clean or day-old hair is perfectly fine for most colour appointments, and you don’t need to arrive with unwashed hair unless your stylist has advised otherwise. We do recommend avoiding heavy styling products, excessive dry shampoo or hair oils before your appointment, as these can affect how your hair is assessed and prepared for your colour service.
No. We generally recommend arriving with clean, dry hair that’s free from heavy styling products where possible, but your stylist will advise if anything different is needed for your appointment.
Every member of our team has their own experience, strengths and specialisms. If you’re unsure, our Front of House team will happily recommend the stylist best suited to your hair, goals and budget.
Of course. Many guests enjoy seeing the same stylist, but you’re equally welcome to book with different members of the team whenever you’d like. It’s completely your choice.
Yes. A consultation is a great way to discuss your ideas, ask questions and receive honest advice before committing to a service. Consultation appointments are £10 and fully redeemable against your booked service.
Appointment times vary depending on the service and your hair. When you book, we’ll let you know how long to allow, and if you’re unsure, just ask our team.
Yes. Our team works with all hair types, lengths and textures. We’ll tailor your cut and styling advice to suit your hair and your lifestyle.
bsolutely. Your stylist will happily talk you through the products, tools and techniques used during your appointment so you can recreate your look at home.
Absolutely. We’ll recommend a personalised home haircare plan based on your hair type, lifestyle and goals. Whether you’re looking to maintain your colour, improve your hair’s condition, add volume or manage curls, we’ll only recommend products we believe will genuinely benefit your hair.
Â
That depends on your hair and scalp concerns. Whether you’re looking to repair damage, add moisture, strengthen your hair, improve scalp health or reduce frizz, your stylist will recommend the most suitable treatment during your consultation.
Yes. Most treatments can be added to your colour or cutting appointment, making them an easy way to give your hair some extra care without booking a separate visit.
Of course. Many guests enjoy seeing the same stylist, but you’re equally welcome to book with different members of the team whenever you’d like. It’s completely your choice.
Salon treatments provide an intensive boost using professional-strength formulas, while homecare helps maintain and extend those results. For the best long-term results, we recommend combining both.
Yes. We offer a range of strengthening and restorative treatments designed to help improve the condition of damaged, chemically treated or over-processed hair. Your stylist will recommend the most suitable option for your hair.
Yes. If you’re experiencing dryness, excess oil, product build-up or an uncomfortable scalp, we offer treatments designed to improve scalp health. Your stylist will assess your scalp and recommend the best option.
This depends on your hair goals and condition, but many guests benefit from adding a treatment every 4-8 weeks alongside their regular appointments.
Yes. We stock the professional products used in salon, and your stylist can recommend the right shampoo, conditioner and treatments to help maintain your results at home. You can purchase them in salon or through our online shop.
Yes. We offer professional smoothing treatments designed to reduce frizz, improve manageability and make styling easier. During your consultation, your stylist will recommend whether a smoothing treatment is suitable for your hair type, condition and desired result.
No. Smoothing treatments gradually fade over time as your hair grows and is washed. Results vary depending on the treatment used, your hair type and your homecare routine. Your stylist will explain what you can expect before your appointment.
Smoothing treatments are designed to reduce frizz, improve shine and make hair easier to manage while maintaining natural movement. Straightening treatments are intended to permanently alter the hair’s structure to create a straighter finish. We’ll help you choose the option that best suits your hair and styling goals.
Yes. We offer modern perming services to create everything from soft waves and natural movement to more defined curls. Your stylist will discuss the look you’re hoping to achieve and assess whether a perm is suitable for your hair.
Perms are a chemical service, so your hair’s condition will always be assessed before treatment. Modern techniques and professional aftercare can help maintain the health of your hair, and we’ll only recommend a perm if it’s appropriate for your hair type and condition.
Most perms last between three and six months, although this varies depending on your hair type, the style you’ve chosen and how quickly your hair grows. Your stylist will also recommend the best products and aftercare to help maintain your curls for as long as possible.
In many cases, yes, but the timing will depend on the condition of your hair and the services involved. If you’re planning both, let us know when booking so we can recommend the safest approach and schedule your appointments accordingly.
Using the right professional shampoo, conditioner and styling products will help maintain your results and keep your hair in the best possible condition. Your stylist will recommend the most suitable homecare routine based on the treatment you’ve had.
Absolutely. Our team will happily recommend professional products tailored to your hair type, lifestyle and goals, whether you’re looking to maintain colour, improve condition, add volume or control frizz.
Yes. We stock a wide range of professional haircare, styling products and tools used by our team. You can shop in salon or online through our website.
We stock a carefully selected range of professional brands, including Davines, Kérastase, R+Co, Krastase, Moroccanoil, K18, Olaplex, Oribe, ghd and much more. Our team will recommend the products best suited to your individual hair needs.
Yes. If you’re unsure which products are right for you, we’re always happy to help. You can speak to a member of our team in salon or book a complimentary Product Expert consultation for personalised advice.
Yes. Our online shop is open 24/7, allowing you to browse and order professional haircare whenever it’s convenient. We also offer Click & Collect if you’d prefer to collect your order from the salon.
Get in touch with our team. We’ll always do our best to help and can advise on alternatives or let you know if a product is due back in stock.
Yes. You can shop our range of professional haircare, tools and accessories online and have them delivered directly to your door or choose Click & Collect from the salon.
We offer a range of delivery options, including Royal Mail Tracked services. Orders are usually dispatched promptly during our opening hours. Full delivery information can be found on our Delivery Information page.
Yes. We offer free UK delivery on orders over £50.
Absolutely. Simply select Click & Collect at checkout and we’ll let you know as soon as your order is ready to collect.
If you can’t find a particular product online, please get in touch. We may have additional stock available in salon or be able to order it in for you.
Yes. Whether you’re unsure which products are right for your hair or would like help building a routine, our team are always happy to help both in salon and online.
Yes. We offer flexible payment options through Klarna and PayPal for eligible purchases made through our online shop. Available payment options will be displayed at checkout.
Flexible payment options are currently available for products purchased online only and are not available for salon services.
Not at the moment. We currently deliver within the UK only, although we’re always looking at ways to improve our online offering in the future. We’ll share any updates to our delivery destinations on our website.
Yes. Stonehills gift vouchers can be purchased online or in salon and make a thoughtful gift for salon services or professional haircare.
Stonehills gift vouchers are currently redeemable against salon services and products purchased in salon only and cannot currently be used for online purchases.
Yes. Guests can collect loyalty points on eligible salon purchases, which can be redeemed in salon. Loyalty points are valid for 12 months from the date they are awarded, and we’ll even send you a monthly email to let you know your current balance.
Sign up to our online mailing list through our website to receive updates on selected product promotions, exclusive online offers and new product launches.
If you can’t find a particular product online, please get in touch. We may have additional stock available in salon or be able to order it in for you.
When you visit the salon, simply let our Front of House team know you’d like to opt in to our salon marketing. Guests who opt in may receive salon news, exclusive salon offers and birthday rewards.
Yes. You can unsubscribe using the link in any marketing email or ask a member of our team to update your preferences at any time.
Your appointment doesn’t end when you leave the salon. Our team will happily recommend professional homecare tailored to your hair, including products, treatments and styling advice to help you maintain your results between visits.
Absolutely. We’ll only ever recommend products we genuinely believe will benefit your hair and help you achieve your goals at home. Our team are always happy to offer advice both in salon and online.
We always want you to love your hair and enjoy your experience with us. If you have any concerns following your appointment, please get in touch as soon as possible so we can understand what’s happened and discuss how we can help.
Your feedback is incredibly important to us, and we’ll always do our very best to ensure you feel listened to, cared for and supported.
We’d love to hear about your experience. Reviews not only mean a great deal to our team, but they also help others feel confident when choosing Stonehills.
Whether you’d like to mention your stylist, a product recommendation or simply your visit as a whole, every review is genuinely appreciated. You may receive an email invitation following your appointment, or you can leave a review online at any time.
We’ve tried to cover the questions we’re asked most often, but every client is different.
Still can’t find what you’re looking for? We’re here to help. Give us a call on 01707 390390, email [email protected], send us a message on social media or pop into the salon. We’ll be happy to answer any questions and help you choose the right service or products.
