Philip Kingsley Flaky/Itchy Scalp 8-Day Kit (Worth £46.50)

Delivery Information

Please be aware that all delivery timescales are approximate and subject to availability. The precise timing of each delivery cannot be specified.

We currently deliver within the United Kingdom and can offer Standard and Express delivery options. Please note our cut off time for orders is 2pm each day and deliveries take place on working days only, which are Monday to Friday (excluding bank and public holidays). Orders are only processed on working days. Working days are defined as Monday – Friday (excluding bank and public holidays).

We do not currently deliver to any areas outside of the United Kingdom.

Returns Policy

Consumer Rights
As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in our Terms and Conditions will affect these legal rights or any of your other rights, including under the Consumer Protection (Distance Selling) Regulations 2000

Hairdryers, Straighteners, Hair Brushes, Combs
For hygiene reasons, we are unable to accept returns of any hair care products, including hairdryers, straighteners, hair brushes, and combs, once they have been opened or used.

ghd Electrical Products
If your ghd is faulty, then it is more effective and efficient for you to return the product directly to ghd. Please fill in their returns form here: https://www.ghdhair.com/help/returns in order to return it to ghd for repair or replacement.

Returns
Unfortunately, we are not able to accept any goods purchased online at our Stonehills Hairdressing store without prior authorisation.

You may return any unopened, sealed and unused products which you have ordered through this website, within 14 days of delivery following the below steps. We will refund you in full for the price you paid for the products but you will be liable for any applicable delivery and return charges.

We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of receipt of the returned products.

If you returned the products to us because they were faulty or mis-described, we will refund the price of a defective product in full and, any applicable reasonable delivery charges you incur in returning the item to us.

Returns Process
Cancellation must be made in writing within 14 days of delivery by email to info@stonehillshair.co.uk indicating the reason for return, an email of acceptance will follow should it be in accordance with the return policy.

On acknowledgement of cancellation please follow the below steps to ensure that the goods are received by us safely:
1) Package up the items for return securely in the original packaging or other suitable protective packaging
2) Label the package with the returns address below
3) Include the packing slip and/or your name and order number inside the package to help us process your return efficiently.
4) Take to a Post Office, or suitable Courier office and obtain a confirmation of posting.

We cannot accept liability for any communication that has not reached us and it is your responsibility to ensure we have received your cancellation request in time.

We understand that finding the right hair care products can be tricky, and we’re always on hand to offer expert advice should you need any recommendations in the future. Please don’t hesitate to reach out—we’d be happy to assist.

Returns Address
Stonehills Hairdressing
Online Shop Returns
27 Stonehills
Welwyn Garden City
Hertfordshire
AL8 6NA